How To Hire Your First Customer Success Manager

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We love sharing insight about how we cultivate the HelloSign team. This latest HelloSign post is from our VP of Customer Operations, Maranda Dziekonski, sharing her strategy for growing a customer success dream team.

The post was originally published on the Get Amity Blog.

Take it away Maranda!


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The Startup Circle of Life: Team, Customers, Revenue

 

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The image above sums up how I think of everything at HelloSign. If you want a snapshot of what’s going on in my head, it’s an image of a circle with three different pieces: customers, revenue, and team. This is how we will build a significant company.

We rolled this idea out about a year ago. I realized as we grew from 10-20 and 20-30, not everyone was on the same page. I started getting questions like:

  • Are our customers still a priority?
  • Why are we talking about customers so much? We really should be driving revenue.
  • Are we just focused on revenue?

When I’d hear about revenue not being a priority, I’d talk about the importance of revenue at a weekly meeting or mention it more in meetings. When I’d hear about our customers not being a priority, I’d do a presentation on that. It was like communication whack a mole!

I finally realized what I was missing. I needed to tie these separate elements together into one message. I started calling it –

The Circle of Life!

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How We Use HelloSign at HelloSign

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One of the most fulfilling parts about working at HelloSign is that each and every day we get to build something that helps people accomplish great things. We’re dedicated to making our users awesome and we love seeing people sign possibilities into realities. But something you may not know about the HelloSign team is that we also happen to be avid users of our own product.

To celebrate National eSign Day – the historic day that made eSignatures legal in the US – we thought it’d be fun to share how HelloSign employees are using HelloSign out in the wild.

– The HelloSign Team

We Asked HelloSign Employees: “How Have You HelloSign-ed?” Here’s What They Had to Say!

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How We Leveled Up HelloSign in 2015

2015 Year Review

2015 was a huge year for us. At the beginning of the year, we made a decision that it was time to step on the gas – and we did. We doubled the team, seriously leveled up the product, built new functions around taking better care of our customers, and much, much more.

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